Privacy Policy

1. Introduction

As a developer and distributor of innovative products and services, LIVLAB collects, stores, and manages your personal information. For example, when you make a purchase on our website, contact our customer service, visit our site, or click on a link we have shared, you provide us with data that identifies you (hereinafter referred to as "personal information" or "personal data").

This Privacy Policy explains how we collect and process your personal information. We invite you to read it carefully.

Important:
In accordance with applicable laws, we use your personal data only in the following cases:

The performance of the contract between us; and/or
Compliance with legal obligations; and/or
When your express consent is given; and/or
When there is a legitimate interest in using your personal data.

Your individual rights remain our top priority, and we will never use your personal information for commercial purposes against your will.

2. What Personal Data Do We Collect and When?

2.1. Information You Provide to Us Directly

During your interactions with us, you may be required to provide personal information, for example when you create an account on our sleep platform, purchase a product in our online store, or use one of our services. This information includes:

Your name and date of birth
Your postal address, email address, phone number
Information necessary for the delivery of ordered products
Your username and encrypted password to access the site
Your payment information (e.g., credit card number), encrypted by the payment provider
Any other information you choose to share with us

2.2. Information Collected During Our Business Relationship

If you purchase one of our products or services, we collect the following data:

Details of the ordered product and/or service, as well as payment and billing information
Any request or complaint addressed to our customer service, including those related to delivery or service execution

2.3. Automatically Collected Information

With each visit to our website, we collect certain data related to your internet connection and browsing preferences. We use different technologies, mainly cookies.

2.3.1. Data Collected via Cookies

A cookie is a small text file saved on your computer, tablet, or mobile phone, allowing storage and tracking of your browsing information. Our site, https://livlab.care , uses cookies to identify you or to establish statistics. Cookie settings can be managed via your browser.

Cookies serve several functions: allowing you to navigate freely, remembering your previous choices, or offering advertisements tailored to your browsing history.

For more information, you can consult:

By visiting https://livlab.care , you accept these cookie settings and acknowledge having understood their use, as described in this Privacy Policy.

2.3.1.1. Which Cookies Do We Use?

Subject to your acceptance, the cookies placed by LIVLAB allow us to access the following information:

The operating system used (e.g., Microsoft Windows, Apple OS, Linux, Unix, BeOS)
The internet browser used (e.g., Internet Explorer, Safari, Firefox, Chrome)
The date and time of your connection
The location of your connection

2.3.1.2. Change Your Cookie Settings

You can configure your browser to be notified each time a cookie is saved. However, refusing cookies may affect your browsing experience and limit access to certain services.

"Do Not Track"

You can also configure your browser to signal to sites that you do not wish to be tracked ("Do Not Track" option).

Cookies for Analytical Purposes

Analytical cookies may also be used by Google Analytics and Facebook to generate anonymous statistics about visits to our site.

Social Media Cookies

Our site includes share buttons for Facebook and Google. You can manage your cookie preferences directly on these platforms:

3. Why Do We Keep Your Data?

3.1. Providing Our Products and Services

Recording and Delivery of Your Order
Billing and Payment Collection
Order Management and Tracking
Customer Service and Support
Maintaining a customer base for satisfaction surveys
Communication about updates and developments of our services
Debt collection
Facilitation of requests related to your personal data (see Article 7)
Compliance with laws and our T&Cs

3.2. Marketing and Market Research

Updating customer postal information
Dissemination of information about LIVLAB and its partners
Sending commercial, advertising, and promotional offers (email, social media, etc.)
Special offers for loyal customers
Collection of customer feedback
Compilation of commercially valuable information

3.3. Use of Cookies

3.3.1. Optimization of Your Experience

Adapting the site format (language, resolution, text size)
Saving your information on the sleep platform and your product choices
Automatic login to the platform
Social media sharing features
Technical maintenance, data analysis, testing, research, investigations
Implementation of appropriate security measures

3.3.2. Audience Measurement

Statistics to improve the site's content and features
Monitoring and effectiveness of our advertising campaigns
Demographic and behavioral analysis of the audience
Better understanding of our clientele
livlab.care uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How Long Do We Keep Your Data?

Your personal data is retained for a period compliant with the law and proportional to the purposes for which it was collected. The duration varies depending on whether you are an active client, inactive, or prospect. Data from cookies has a specific retention period.

These durations are regularly reviewed to ensure their compliance.

5. Where Do We Store Your Data?

Your personal data is securely stored on a remote server called "So You Start", a service of the company OVH SAS, headquartered at 2 rue Kellermann, 59100 Roubaix, France, registered with the Roubaix-Tourcoing RCS under number 424 761 00043.

6. Who Has Access to Your Personal Data?

6.1. Access by LIVLAB Employees

The following employees may have access to your data:

Customer service, administrative, and accounting
Management, IT, marketing, and sales teams

Access is limited and subject to confidentiality obligations.

6.2. Data Transfer

6.2.1. Subcontractors

Some subcontractors involved in processing your orders may have access to your data, notably for:

Subscription management to our platform
Payment security and fraud prevention
Order delivery
Content personalization
Technical maintenance of the site
Satisfaction surveys
Statistical analyses

These subcontractors are contractually bound to guarantee the security and confidentiality of your data.

6.2.2. Social Networks

The integration of social features (Twitter, Pinterest, Facebook, etc.) may involve data exchange with these platforms. We invite you to consult their privacy policies.

6.2.3. Commercial Partners

We do not share, sell, or exchange your data for advertising purposes. However, if you purchase through a third party, you are subject to their Privacy Policy, for which LIVLAB is not responsible.

6.3. Legal Obligations

We may be required to transmit your data to legal, judicial, or administrative authorities to protect the rights, property, and security of LIVLAB.

7. How Are Your Personal Data Protected?

As the Data Controller, we implement all reasonable measures to protect your data against any alteration, loss, unauthorized use, or disclosure, including:

Establishment of a team dedicated to information security
Raising staff awareness of best practices
Securing premises and the online platform
Protection of access, sharing, and transfers
Rigorous selection of our subcontractors and partners

8. What Are Your Rights?

8.1. Your Rights to Access Your Data

You have the right to access, rectify, and erase your personal data. You can also object to their processing for legitimate reasons and request to receive your data in a structured and commonly used format.

Your rights are subject to certain legal exceptions.

8.1.1. Right to Withdraw Your Consent

If you no longer wish to receive our marketing emails, you can unsubscribe via the link at the bottom of each email or in your customer account settings.

8.1.2. Right to Rectification

You can update, correct, or delete your information by accessing your LIVLAB customer account or by contacting customer service.

8.1.3. Right to Object

You can object to the processing of your data for legitimate reasons. However, this may limit access to certain services.

8.1.4. Right to Erasure

You can request the deletion of your personal data when it is no longer necessary, subject to our legal retention obligations.

8.2. Exercising Your Rights

To exercise your rights, please contact us via our help center: https://help.livlab.care .

We will respond within one month (extendable by two months in case of a complex request).

You can also file a complaint with the competent authority, such as the CNIL.

9. Data Transfer Outside the European Union

As part of international operations, some of your data may be transferred outside the EU. In such cases, we ensure that it is protected in accordance with applicable regulations.

10. Changes to the Privacy Policy

LIVLAB reserves the right to modify this Policy. In case of major changes, we will inform you by email or via our website.